The receptionist welcomes clients by greeting them in person or on the telephone; operating a multiline telephone system to answer incoming calls and directs callers to appropriate personnel, maintaining security by following procedures and by performing the following duties.
Performance expectations for the Receptionist include the following. Other duties may be assigned:
- Answers incoming telephone calls; determines the purpose of callers, providing appropriate I information to callers.
- Takes and delivers messages.
- Greet clients upon entry to the agency. Checking them in, keeping staff advised of appointment arrival. Ensuring the client is seen by a staff member within a reasonable time frame.
- Receive, sign for, open, date stamp, and distribute incoming mail daily.
- Maintain copy machines; maintenance of supplies and they are running properly, arranging for service as needed.
- Prepare outgoing mail.
- Maintain stock of agency stationery.
- Maintain stock of agency brochures.
- Assists in the written translation of documents, as needed.
- Prepare business cards for all staff.
- Maintain a supply of address return labels, fax cover sheets, and employment applications.
- Receive and log all subpoenas for currently employed personal.
- Log all incoming CPT referrals as calls are received and transfer to the appropriate individual.
- Receive supply orders, coordinating approved orders once a week with vendors.
- Maintain an attentive watch of children in the lobby left alone while parents are being interviewed. Keeping lobby neat and orderly.
- Accept donations ensuring a receipt has been provided and the Director of Development is notified.
- Ensure that all opening & closing procedures are followed on a daily basis.
- Helps in various agency processes and procedures as needed. Assists other co-workers as needed and performs other duties such as filing, data entry, copying, laminating, shredding, and collating.
- Enter client data in Excel on a weekly basis.
- Other duties may be assigned.
Education and/or Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Bilingual required.
The Children’s Advocacy Center of SW Florida, Inc. is an Equal Opportunity Employer and a Drug-Free Workplace.